Ways to Change the Workplace with Prina Shah

170. Leading Change When Change Is Constant with Mel Loy and Prina Shah

Prina Shah Episode 170

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0:00 | 43:54

In this episode, Prina Shah sits down with Mel Loy to unpack what it really takes to lead change in today’s workplace - where change is no longer occasional, it’s constant.

Mel Loy – Let’s Chatter Mo Matter

Prina Shah – Ways to Change The Workplace Podcast

This is not a surface-level conversation about comms plans and training sessions. It’s a deep dive into the human side of change - from psychological contracts and leadership pressure, to why most change efforts fail without genuine leadership buy-in.

They explore the reality that leaders are now expected to be more than decision-makers - they are listeners, translators, sense-makers, and sometimes even counsellors.

If you’ve ever felt like change is harder than it should be, this episode explains why- and what to do differently.

In This Episode, We Discuss

  • Why change is now BAU (business as usual) 
  • The impact of AI, technology, and shifting workforce expectations 
  • The evolving psychological contract between employees and employers 
  • Why leadership today is harder than ever before 
  • The 5 key elements of change management
  1.  Communication 
  2. Training 
  3. Governance 
  4. Stakeholder engagement 
  5. Leadership 
  • Why leadership - not comms - is the real driver of change success 
  • The difference between communication vs stakeholder engagement 
  • Cognitive dissonance vs cognitive resonance in leaders 
  • Creating safe spaces during change 
  • Why generic messaging fails - and personalised communication matters 
  • The importance of consultation periods (and when they’re done badly) 
  • Psychosocial risk laws in Australia and poor change management consequences 
  • Why trust + change readiness determines success 
  • The SCARF model applied to change 


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If you are seeking professional advice or would like to change your company culture through training, consulting, speaking and coaching, get in touch,  email me.

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Prina (Helping you find GREAT ways to change your workplace) Shah